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Service Performance Management—Audits service to verify that it aligns with requirements and recommends corrective action if needed. |
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Service-Business Alignment—Aligns services with end-users needs. |
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Supplier Relationship Management—Sets monitoring and reviewing systems of your various suppliers, and recommends solutions if needed. |
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Service Cost Management—Reduces IT services expense by analyzing services to determine costs, and recommending methods of reduction. |
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User Contact Management Service Desk—Increases end-user customer satisfaction by setting up a Service Desk. |
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