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Assessment—Identifies and evaluates all information about an application, including its quality, supportability, and relationships. |
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Incident Management—Reviews, analyzes and resolves application problems. |
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Release Management—Coordinates and manages application releases. |
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Configuration Management—Maintains documentation and tracks all information concerning each application. |
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Change Management—Implements a rigorous change process that decreases the negative impact of application changes. |
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Service Continuity—Minimizes and negates any potential disaster or risk to an application. |
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Availability Management—Maintains application functionality according to uptime requirements. |
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Application Remediation—Corrects shortcomings in an application to meet technical, operational, or enduser requirements. |
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Capacity Management—Guarantees through trending analysis and design that the application meets current and future usage requirements. |
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Application Maintenance—Quickly fixes small to medium defects in application functionality. |
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